Payments, delivery, cancellations and refunds

Seller and support

IndicTyping is operated by VIPIN DEV SHAMBU, an individual seller in India.

For purchases, delivery, refunds or complaints, email contact@indictyping.in. Our Contact page gives the grievance process.

What you buy

Malayalam Typing Mastery costs ₹499 (INR), paid once, for lifetime access to the complete Malayalam InScript course, including its premium lessons, future Malayalam course improvements and ad-free premium learning. There is no recurring charge, automatic renewal or expiry date on that access. It does not include other language courses, future separately sold products, personal coaching or an accredited examination or qualification.

The seller is unregistered for GST and does not collect GST. The total is shown before you pay; IndicTyping adds no delivery or checkout fee. Payment methods available for your transaction are displayed by Razorpay. Future feature enquiries and institutional enquiries do not create a purchase.

Digital delivery and access restoration

This is an online course. No physical item is shipped, and there is no shipping charge or physical return. Use your verified account to purchase. Access is added to that account after we confirm a successful captured payment, usually within a few minutes. A bank debit or payment authorisation alone may still be pending. Check Account → Purchases and sign in with the same account on another supported device to restore access.

If payment is pending or access is missing, avoid paying again. Contact us with your account email, order or payment reference, date and amount. If a confirmed payment has not delivered access within 24 hours, you may choose assistance to restore it or a full refund. This remedy is not limited to the 7-day change-of-mind window.

Cancellation

You can leave checkout before authorising a payment without an IndicTyping cancellation fee. Closing the payment window after authorisation does not necessarily stop the bank from completing it. If it completes, the refund terms below apply. There is no subscription to cancel. Clearing practice history, signing out or requesting account closure does not itself request a refund; please contact support for that separately.

Refund eligibility

• Change of mind: request a full refund within 7 calendar days of successful payment. Trying lessons does not disqualify you.
• Duplicate payment: we refund a confirmed duplicate charge for the same course. Report it when you discover it; the 7-day limit does not apply.
• Missing or materially deficient service: contact us if paid access was not delivered or the course is materially different from what was described. We will investigate and offer correction or an appropriate refund. Mandatory consumer remedies remain available after 7 days.
• After 7 days: a change of mind alone does not qualify for a refund. This does not limit the remedies above or any rights under applicable law.

We deduct no IndicTyping cancellation or processing fee from an approved full refund. A refund does not automatically remove course access or change your saved learning history under this policy.

How to request and track a refund

Email support with the subject “Refund request”, your account email, order or payment reference, payment date and amount. A reason helps us improve; it is optional for a request within 7 days. Do not send passwords, OTPs, card details, UPI PINs or bank login information. We may verify ownership using your account and payment reference.

We acknowledge requests within 48 hours and initiate approved refunds within 3 business days of approval. Refunds go through Razorpay to the original payment method. Normal refunds generally take 5–7 business days after initiation; your bank or payment method may take longer. We provide the available refund reference and help trace a delay or failed refund. We do not ask you to make another payment to receive a refund.

Your rights and policy changes

Nothing in this policy removes rights or remedies under applicable Indian consumer law or prevents you from contacting your payment provider or a competent consumer authority. Changes apply to future purchases; they do not reduce the access or refund rights promised when you purchased. Read our Terms and Privacy Policy for related information.